eSIM Provider Support

Having issues? No worries, we are here for you 24/7!

Frequently Asked Questions

eSIM's

An eSIM, or embedded SIM card, is a digital alternative to a physical SIM card. If your device supports eSIMs, you can have multiple SIM profiles, purchase short-term data subscriptions for travel, save on roaming costs, and maintain connectivity when you need it the most.

Not sure if your device is compatible with eSIM? There are several ways to check.

First method:
Dial *#06# (you can also click on the number to the left). If your device supports eSIM, the following will appear on the screen:

Device Info:
EID
************************

“EID” stands for Embedded Identity Document or simply the address where an eSIM can be registered.

In short, if this appears on your screen, your device is eSIM ready!

Second way:
Click on this link to see if your device is listed among the compatible ones.

Switching to an eSIM offers many advantages. You don’t have to visit your mobile network provider or wait in line to purchase an eSIM at the airport. Additionally, eSIMs cannot be lost or stolen, and most devices that support eSIMs can manage multiple SIM profiles.

With an eSIM, you get the best of both worlds. You can keep your current SIM card while adding one of our eSIMs. This way, you remain reachable on your own number and can take advantage of our benefits!

With WhatsApp, you retain your own number. You can enter this choice when you activate your eSIM. You’ll use the data from your eSIM while keeping your own phone number. So, it’s perfect!

Wallet

The eSIM Provider Wallet is a digital wallet where you can store credits for purchasing data bundles.

You can add balance via the mobile app or website by selecting a payment method and entering the desired amount. Currently, we support iDEAL, Apple Pay, and credit card payments.

Once you’ve made the payment, the funds are usually added immediately. However, processing times can sometimes take a bit longer than expected. So don’t worry, your money is on its way!

Did you purchase an eSIM, but it’s not showing up in the app? Don’t worry, the app sometimes takes a little time to process your purchase. If it takes too long, please contact us!

Account information

You can view your details in the app and the online platform. There, you can update and modify them.

Don’t worry! You can easily reset your password in the app and on the website. You will receive an email with a reset link!

You can reset your password in the app and in the online environment.

You can deactivate your account from within the app or by contacting us.

Contact support

Download the eSIM Provider app!

The eSIM Provider app makes using an eSIM even easier! Download the eSIM Provider app and enjoy the most affordable rates worldwide today.

Or scan the QR code with your phone to download the app.

Download the
eSIM Provider app!

Download de app!